Shipping and Returns

Welcome to the least sexy part of a coffee shop… but the most useful when you’re waiting for your order like it’s Christmas. Here we explain, without beating around the bush, how our shipping, delivery times, and returns work. Transparency, clarity, and zero drama.

Shipping
Shipping cost

Shipping to Península: €4.50.
No fine print. No surprises. No weird packs.

Delivery times

We do our best to ensure your order arrives within 24/48 hours from when it leaves our warehouse.
Deliveries are made during normal delivery hours.

When we ship

To ensure your coffee arrives fresh and in perfect condition, we work with this dynamic:

  • We ship from Monday to Thursday.
  • We do not ship on Fridays, to avoid your order spending the weekend locked in a warehouse (coffee doesn’t deserve that).
  • Orders placed after 12:00 PM → ship the next day.
  • Orders placed on a holiday → are processed the next business day.
  • There are no deliveries on Sundays or holidays.

If there are delays…

We’ll let you know right away. We won’t leave you on read.

Shipping risks

We are responsible until the order arrives at your door, unless you are not available to receive it or fail to comply with any obligation (for example, incorrect address).

Returns and cancellations
Do you want to cancel your order?

No problem, as long as it hasn’t already shipped.
You write to us, we cancel it, and we refund your money. Easy.

Has something arrived damaged or wrong?

It shouldn’t happen, but if it does:

  1. Send us an email with an explanation and your order number.
  2. If it’s our mistake:
    • We will send you the correct product.
    • We assume the costs.

Our priority is that you are happy.

About returning coffee…

Coffee is a fresh and freshly roasted product.
For quality reasons, we cannot put a returned coffee back on sale, so we do not accept returns of coffee already sent, unless there has been an error on our part.

Right of withdrawal (only non-perishable products)

If you bought something non-perishable (accessories, equipment, etc.), you have 14 calendar days from receipt to return it, without needing to justify anything.

Conditions:

  • Product unused, unopened and in its original packaging.
  • Return shipping costs are borne by the customer.
  • Write to us at logistica@cafeirreverentes.com indicating:
    • Order code
    • Name
    • Address
    • Date of purchase
  • We make the refund within a maximum of 30 days by the same payment method.

Return address

BB’S CAFÉ
Andra Mari Kalea 3
48220 Abadiño
Spain

Incidents

Something doesn’t add up? Write to us at hola@cafeirreverentes.com
or through social networks.
We respond in a maximum of 5 business days, but almost always sooner.

We only ask you for:

  • A clear description of the problem.
  • The order number or reference.

We want your experience to be as good as your coffee.

Limitation of liability

We are responsible for any error or negligence on our part.
But we cannot be responsible for:

  • Internet failures
  • External technical problems
  • Force majeure (power outages, storms, strikes, etc.)
  • Allergies or reactions due to consumption of the product

In any case, our responsibility is limited to the value of the claimed product.